IT Support
Do you need help dealing with an immediate IT issue? ADNET Technologies is an IT support company located in Albany, NY and Rocky Hill, CT. Here’s how to get in touch with ADNET’s technical assistance team for support.
Security is very important to us. You may be asked to take additional steps to verify your identity before receiving technical assistance. Please do not use email to send passwords or other sensitive information.
If ADNET isn’t your IT Partner (yet):
Please do not use email or use our Contact Us form if you are experiencing an issue that requires urgent technical assistance.
For emergency support, please call us at either (860) 409-1700 (CT) or (518) 458-9300 (NY) to see if we can help. This is the best way to establish a secure connection to our team.
Support is available from 8:00 AM – 6:00 PM, Monday through Friday, excluding holidays. Off-hours and emergency support rates may apply.
If ADNET is your IT Partner:
If your organization is subscribed to TotalCare, Foundations First or First/24, the fastest way to get assistance is by using the chat icon on your desktop or calling the exclusive support number you have been provided. Calling our office/main line may result in a delay of service.
TotalCare and Foundations First clients will receive assistance Monday through Friday, from 8:00 AM to 6:00 PM. Support requests received after this time will either be responded to the next day, or escalated in the event of a billable emergency that is approved.
TotalCare/24 and Foundations First/24 clients have access to technical assistance 24 hours a day, 7 days a week including holidays.
If your organization is NOT subscribed to TotalCare or Foundations First Managed IT Services, please contact support using email or by phone.